May 16, 2011

Job Opening: VP Agency Relations & Programs

Author: Maria Diestro

Job Opening: VP Agency Relations & Programs

Requirements for the application:
- No phone calls
- All letters, resumes to be fax or email to: vmarshall@foodbankcentralflorida.org
- Fax # 407-295-5299
- Cover letter and resume
- Deadline to submit application: 5/27/11

Job Description: Provides leadership, strategic direction and external relationship development for the areas of Agency Relations and Programs. Oversees and directs the activities that support and strengthen relationships with our partner agencies. Includes oversight of recruiting new agency partners and/or collaborators. This position directs the management of these programs: Kids Cafés, High Five, Summer Feeding, Benefits Connection, Nutrition and ADEPT. Read More …

January 5, 2011

Job opening: Director of Agency Relations & Programs

Author: Maria Diestro

Position Title: Director of Agency Relations and Programs
Deadline to submit resume: Friday, January 7, 2011
Fax resume to: 407-295-5299
Position Summary: Oversee and direct the activities that support and strengthen relationships with our partner agencies. Includes oversight of recruiting new agency partners and/or collaborators. THis position directs the management of these programs: Benefits Connection food stamp outreach, Kids Cafe, Hi-Five, ADEPT training, Summer Food Service Program, Nutrition.

 

Principal Duties and Responsibilities:

-Facilitate communication, integration and understanding of all programs and staff, creating a mission of collaboration and a higher level of service to our partner agencies and the community.
-Oversee policies and procedures to support our partner agencies.
-Oversee all training for internal and external audiences through the ADEPT program.
-Demonstrate clear understanding of partner agencies as customers by listening and responding to their needs.
-As part of the senior management team, develop a strategic plan for each program within your scope. Ensure goals within each program are met.
-Identify, develop and champion new programs and distribution opportunities to further the mission of fighting hunger in Central Florida.
-Monitor advocacy efforts to ensure agencies have pertinent information at their disposal regarding legislation and community actions that directly impact them.
-Ensure there are a sufficient number of partner agencies to provide the required food assistance to meet minimum needs in SHFOCFL service area.
-Oversee agency and program related services performed by our branches.
-Ensure all partner agencies comply with Feeding America, SHFBCFL, and other relevant sanctioning body’s operating guidelines, regulations and rules.
-Recommend and direct necessary hunger related research.
-Represent SHFBCFL at Feeding America conferences, relevant community hunger events and social service groups.
-Develop and manage a $1 million+ budget for your departments.
-Work with IT department to troubleshoot technology challenges with programs as they arise.
-Resource for special projects, as required.

 Job Specifications

-Four year degree.
-Minimum five years program management experience.
-Commitment to understanding and supporting SHFB’s mission; shows compassion and an appreciation for hunger issues.
-Experience in developing programs/project management
-Proven success in managing and motivating employees.
-Bi-lingual is a plus.
-Successfully pass pre-employment drug test screening, Level II Background Check and driving record check.
-Excellent organization skills.
-Computer and web application proficiency (Word, Excel, Outlook, etc.)
-Detail oriented. 

Competencies
Leadership Ability
Use leadership skills to guide and help people become more self-sufficient, find their own solutions, and commit to their own decisions. Create high levels of trust and empathy with others by creating a warm climate in which people feel they can take reasonable risks in their work and feel appreciated for their efforts and results.

Coaching Ability
Use a variety of ways and means to help people become more critical of their performance so that they can set their own targets for improvement. Be firm and fair and keep the focus on solutions.

Communication
Highly conscious of the need to create an open and positive climate in which they can listen and gather feedback. An approachable individual who uses a range of communication methods to ensure that honest information flows freely in both directions.

Problem Solving 
Uses different ways of looking at problems or issues and uses a range of different tools of analysis. Generate several possible solutions and use evidence to evaluate the best one to provide the best possible course for future action.

Results Focus
Quickly distinguish between high value and low value effort and steer choices towards tangible results or outcomes that have real value to the organization even if it takes a little time and energy.

Strategizing Ability
Effectively evaluate courses of action and quickly engage in a range of ways to communicate and describe these paths efficiently. Identify milestones and measures of progress and be able to assess the effort needed to succeed.

Quality Focus
Always performs in a professional manner providing results that are on target. Quality vs. Quantity.

Creativity/Innovation
Continually look outside the envelope to provide more food/benefits to our customers in a cost effective manner which help us to accomplish our mission.                     

Working Conditions:

Office environment and travel

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills of personnel so classified.

July 6, 2010

Job Opening: Benefits Connection Specialist

Author: Maria Diestro

Position Title: Benefits Connection Specialist
Submit resume by Friday, July 9 
Reports to: Benefits Connection Manager

Position Summary: Administers assistance to people at a variety of convenient locations and provides user-friendly advice and electronic, on-line benefit application aid. Provides guidance through understanding benefits as well as acts as a liaison for future client follow up and communication. Maintains an up-to-date knowledge and understanding of policy issues related to a broad range of human services, including Food Stamps, EITC, KidCare, WIC and Medicaid.

Principal Duties and Responsibilities:
1. Provide detailed explanation of benefits.
2. Assist those eligible with online applications for:

a. Food Stamps
b. KidCare
c. Medicaid

3. Perform as liaison for future client follow up and communication.
4. Outreach to working poor, families and seniors as well as Hispanic and immigrant populations.
5. Ongoing monitoring of Federal and State policy to ensure barriers and/or opportunities are being communicated to the Manager.
6. Maintain and update records and reports for all applications produced.
7. Proper communication with such partners as ACCESS Florida and the Department of Children and Families (DCF).

Job Specifications
1. High School Diploma or equivalent.
2. One year of equivalent outreach experience.
3. Computer and web application literacy (Word, Excel, Outlook, etc.)
4. Commitment to understanding and supporting SHFB’s mission; shows compassion and an appreciation for hunger issues.
5. Proper and effective communication skills to communicate with partner agencies as well as those in need of the Benefits Connection Program.
6. Excellent organization skills.
7. Detail oriented.
8. Bi-lingual is preferred. (Spanish, Creole)
9. Ability to utilize provided laptop for research and application processes.
10. Willingness to travel to various Central Florida locations.
11. Standing, walking and traveling as needed.
12. Reliable insured vehicle.
13. Successfully pass pre-employment drug test screening, Level II Background Check and driving record check.

Competencies

• Anticipation/Proactive Thinking
• Is able to analyze and anticipate changes at a worksite that could potentially affect his/her work goals, and plans how to deal with them
• Develops contingency plans and consults them with the supervisor
• Paces himself/herself to meet goals or deadlines
• Demonstrates and pursues knowledge, competency and expertise in work, as well as a proactive approach to problem solving
• Customer Focus
• Always seeks to achieve excellence in customer service, quickly responds to situations and returns phone calls
• Empathizes with people while maintaining clear boundaries and objectivity
• Treats clients and co-workers with respect and dignity regardless of race, color, creed and/or personal circumstances
• Always protects and maintains the client’s confidentiality
• Communication
• Consistently keeps clients, partner sites and agency management informed
• Follows the chain of command
• Develops and builds excellent working relations and collaboration with partner agencies and other groups
• Speaks positively of the Agency and refers concerns to next level of management
• Dependability / Attendance
• Can be relied on to show to up to their worksite on time
• Works independently with minimum coaching
• Can always be expected to follow through with commitments
• Manages personal and sick leave appropriately and provides reasonable notice of leave of absence whenever possible
•  Taking Initiative / Responsibility
• Goes the extra mile whenever necessary or appropriate
• Asks for help from others when a goal or a deadline is unlikely to be met alone
• Takes responsibility for their actions and uses criticism to improve and learn
• Teamwork Ability
• Listens to others, communicates effectively
• Anticipates the needs of coworkers and supports team members agency-wide
• Volunteers to assist or support fellow employees
• Has a positive “can do” attitude and encourages a strong, inclusive team spirit
• Work Production / Organization
• Consistently meets goals, targets and deadlines
• Consistently produces reliable reports that are free of errors
• Provides good record keeping and consistent maintenance to his/her caseload
• Consistently maintains a level of outreach activity that keeps his/her schedule full
• Results Focus
• Is quick to identify and put a stop to wasted effort that does not produce valuable results
• Challenges themselves to raise performance standards and aim for higher targets
• Is open and receptive to feedback and coaching, and follows through with recommendations
• Works positively and effectively in highly confusing or ambiguous circumstances

Working Conditions:
Primarily mobile, with meetings at convenient locations throughout the community. Occasional office environment.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills of personnel so classified.

Please send resume or questions to Nitza Colon at NColon@foodbankcentralflorida.org

December 29, 2009

Job Opening: Agency Relations Coordinator

Author: Erin Gray

I am posting a job description for an opening that we have at Second Harvest Food Bank of Central Florida, for Agency Relations Coordinator.  The position is 40 hours a week. Please submit your resume if you are interested in applying for the position to my email egray@foodbankcentralflorida.org.  Deadline for resumes/ applications will be January 6^th. 

Erin Gray
Agency Relations Manager

————————————————————————

Position Summary: 

Responsible for tasks related our recipient agencies including receipting, logging, recording data, conducting monitoring and site visits, and work on development and enhancement of agency programs.  This Coordinator will serve sub-distributors in Osceola, Orange, Lake, and Seminole counties.

Hours:  40 hours per week with benefits.

Principal Duties and Responsibilities:

• Provide customer service for, and act as liaison to all agencies in Osceola, Orange, Lake, and Seminole counties.
• Maintain all contracts and agreements for agencies.
• Conduct yearly monitoring and verify record keeping for all agencies.
• Conduct regular site visits to agencies programs
• Organize, coordinate all agency records and paperwork, and provide reports as requested.
• Help organize and launch other hunger awareness initiatives as assigned
• Generate reports and data on hunger in Central Florida.
• Perform administrative duties as assigned by supervisor
• Administer TEFAP monitoring and recordkeeping in accordance with the USDA contract.
• Cross Trained in Agency Relations to monitor all food bank agencies and programs as assigned.

 Job Specifications:

• Commitment to alleviating hunger
• Understanding of the USDA commodities program (TEFAP & ARRA)
• Bachelor’s Degree or Associate Degree or with equivalent experience
• Detail and task oriented with customer service skills.
• Good time management and organizational skills.
• Proficient in Excel, Microsoft Word, Excel and data entry
• Reliable Transportation and Valid Florida Driver’s License
• Ability to work evenings or weekends when necessary
• Pass pre-employment drug test
• Fluency in one or more of the following foreign languages preferred: Spanish, French, Creole

 Competencies:

•  Problem Solving - Uses different ways of looking at problems or issues and uses a range of different tools of   analysis. Generate  several possible solutions and use evidence to evaluate the best one to provide the best possible course for future action.
•  Agency Focus - Maintain an active interest in what is happening with our partner agencies and the external nonprofit world in general. Keep up to date with what is happening with the community and nationally with regard to hunger relief, and are aware of the shifting needs of different types of organizations.           
• Anticipation/Proactive Thinking - Take change in stride and commit a fair amount of time to thinking about the future and what could happen. Be engaged in information networking and personal learning in order to keep up to date and alert to significant changes in the normal routine. 
• Decision-Making Ability - Posses a strong awareness of what is high priority and that the majority of your time is spent achieving these results as they are important to the program and Second Harvest. 
• Time Management - Able to organize yourself and others to quickly accommodate any significant changes in their workload and re-prioritize them. 
• Communication - Highly conscious of the need to create an open and positive climate in which they can listen and gather feedback. An approachable individual who uses a range of communication methods to ensure that honest information flows freely in both directions.
• Attention to Detail - Highly conscious of the need for accuracy and completeness of your work and that of others. Proofreads and double-checks for omissions, errors and clarity. 
• Dependability - High personal commitment to being consistent and reliable in everything that they do. You tend to go above and beyond what is expected in order to meet a personal promise or commitment. 

Working Conditions: 

70% travel to agency locations: 30% office environment

Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills of personnel so classified.

December 16, 2009

Job Opening: Nutrition Manager

Author: Brady Koch

Second Harvest Food Bank of Central Florida Inc. is seeking an enthusiastic person for our new Nutrition Manager position. This person will be responsible for a variety of aspects of nutrition and its impact on our fight against hunger in the community. Specifically, the Nutrition Manager will be involved in community education, advocacy and nutritional analysis for our variety of programs. Please review the attached job description below to see if you’d be a good fit for this exciting new opportunity.

We are seeking an individual with the right education and experience educating both adults and children. Send me your resume if interested.

Brady Koch
Director of Agency Relations & Programs
bkoch@foodbankcentralflorida.org

________________________________________________________________________________________

Title:  Nutrition Manager
Reports to:  Director of Agency Relations & Programs

Closing Date: January 8, 2010

General Summary:
Serve as the nutrition resource for Second Harvest Food Bank of Central Florida, the community, and member agencies by designing, scheduling and facilitating nutritional educational classes and events. Educational outreach efforts will be focused on agencies receiving TEFAP commodities. The Nutrition Manager will also be responsible to identifying and evaluating the nutritional value of food provided to the community through our various programs.

Principal Duties and Responsibilities:

• Schedule and organize nutrition education programs for all Second Harvest Programs, at various locations, to children and adults.
• Work with agency relations to determine the nutrition education needs of our partner feeding program’s clientele.
• Specialize and provide priority educational activities to agencies and clients participating in the USDA’s commodities program: TEFAP (The Emergency Food Assistance Program)
• Use Second Harvest and Feeding America resources to develop and meaningful nutrition index to be applied to our donated food.
• Implement nutrition indexing for all programs of Second Harvest.
• Have a focus on childhood hunger and childhood obesity in food insecure households.
• Advocate for Second Harvest at community functions.
• Perform other duties as assigned by direct supervisor.

Job Specifications:

• Bachelor’s Degree or Associate’s Degree with equivalent experience.
• Ability to multitask in a fast paced environment.
• Ability to work well with the general public
• Organized and detail oriented
• Ability to meet deadlines
• Must have excellent communications skills
• Successfully pass pre-employment drug test screening
• Successfully pass Level II background check required by childhood programs.
• Bi-lingual is a plus.

Working Conditions:
50% outside travel to agency locations; 50% normal office conditions.

Competencies:

•  Attention to Detail
• Communications
• Customer Focus
• Problem Solving
• Perception/Judgment
• Listening
• Dependability
• Teamwork
   

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills of personnel so classified.