I continue to review the responses that have been returned for the Customer Service Survey and want to share more results with you.

One of the main reasons we have our ADEPT program is to provide our agencies with opportunities to learn more about building the sustainability and outreach of their agencies. In order to assess our focus areas we asked you what was your biggest barriers to distributing more food.

Here’s the results:

Question 9: What are some of the issues that limit the amount of food you receive from Second Harvest?

All the Time= 1
Sometimes = 2
Rarely= 3
Never= 4

Transportation                                     3.15

Volunteer/Staff Availability                    3.18

Fundraising/Revenue shortfalls              2.54

Lack of dry storage space                    3.01

Lack of refrigerator/freezer space          2.83

Availability of appointment times           3.28

Warehouse hours of operation              3.46

Brady Koch
Director of Agency Relations & Programs

We couldn’t accomplish our mission of fighting hunger in Central Florida without our partner agencies. The majority of our partners are food pantries of various types and sizes.

Calvary Outreach Center in Winter Park is one of our larger Food Pantries that serve around 2000 people a month.  Recently Calvary Outreach Center moved their location to the church grounds at Calvary Assembly.

The new location gives them a lot more room for their pantry and counseling services. They have also built a class room attached to the building, which they plan on using to teach their clients that use the pantry’s services.

Calvary is hosting the “Money for Food” course that the ADEPT program is offering.  Hosting the classes for his clients is helping them develop the new ways to stretch their food dollar even further.

It is great that Calvary is so willing to partner with us in new ways, beyond distributing food to the clients.

Every time we visit Calvary, Pastor Clint Wallace has some new data to share with us. Here’s his latest update:

“From 2005 thru 2009, thanks to the Second Harvest Food Bank of Central Florida, Calvary’s Outreach Center and Transitions Ministry distributed 12,464 family bags of food, 13,494 homeless bag lunches, 9,177 hot lunches, and 1,982 thanksgiving turkeys .

With the average meal weighing 1.5 pounds, we estimate that in those 5 years, Calvary’s Outreach Center & Transitions Ministry distributed 74,505 pounds of food, translating to over 37 tons. Without Second Harvest we would have only distributed around 9 tons of food.”

Calvary Outreach Center, and all of our Partner Agencies are doing such a wonderful job in the fight against hunger in Central Florida.

Erin Gray
Agency Relations Manager

Last week managers in our operations department met offsite to review our progress for the year. Responsibly distributing food to all of our partner agencies is a sophisticated process and it’s important that we have these check-ups between staff occasionally.

One statistic that surprised me was the amount of product our Power Purchase Center has provided to agencies since 2005.  Power Purchase provides nonprofit feeding programs with access to needed food and other items that are rarely donated by our corporate food donors. 

Second Harvest Food Bank purchases these items in volume, and passes the savings along to our partners. Having these products available as an option helps to save our agencies a little more money, while eliminating their need to leave our facility and go to wholesale clubs or other sources to get the items they need.

15% of the 21 million lbs we distributed last year came from the Power Purchase Center. In addition to food, we carry non-food items that are difficult for our agencies to get donated for their clients.

Since 2005, our purchase program has distributed enough toilet paper, that if you unrolled it, it would go to the moon and back. I’m sure NASA would appreciate our analogy.

Brady Koch
Director of Agency Relations & Programs

Nothing is more important at Second Harvest than ensuring that the food we provide is safe for consumption.  There are numerous ways that food can become unsafe throughout its life including improper storage, handling of food and contamination.

In an effort to combat these risk factors, each of our Partner Agencies is required to attend a Safe Staff Food Handler Certification Program. This training is developed by the Florida Restaurant and Lodging Association and is the same training that is required by Florida law for public food service workers to complete.

The training is administered by a Florida Certified Professional Food Manager, who is also a staff member. The contents of the training address such topics as cleaning and sanitizing, controlling pests, food borne illnesses and the importance of personal hygiene.

The certification is valid for three years at which time the course must be repeated. By providing our Partner Agencies with basic food safety training we hope to provide them with as many preventative techniques as possible to minimize food safety risks and ensure the health and safety of the clientele receiving our food.

written by:
Whitney James, ADEPT & Special Projects Manager

On January 30th, Second Harvest Food Bank and New Covenant Church participated in our Produce to the People Program. Through this partnership with New Covenant Church, we were able to provide more food to individuals in Orange County on this day. Since the church is located in a part of East Orange County where there are few food pantries, the food distributed was made available to many that normally would not receive it.

This was our sixth Produce to the People mobile drop that we have enlisted our partner agencies to be a part of. With this program, Second Harvest Food Bank drops off ten pallets of fruits, vegetables and bakery items at a mobile location. These items usually have a short shelve life span or are perishable. 

The majority of the produce we received was from the gleaning that the Society of St. Andrews volunteers collected. New Covenant Church received two pallets of potatoes and three pallets of oranges that were recently gleaned from farms. The remaining pallets for the agency’s distribution were two pallets of bottled juice and four pallets of assorted bread and bakery products.  

700+ families showed up at New Covenant for the normal Saturday distribution only to find that there were an additional 11 pallets of fresh items waiting for them to take home. Both New Covenant Church and its clients were extremely happy to be receiving this additional food.

Because of our Partnership with our Partner Agencies, donors and people like Society of St. Andrews, we were able be a part of the Fight to End Hunger.

Slideshow:

Erin Gray
Agency Relations Manager

At Second Harvest we have over 600 partner agencies who together help to fight and end hunger.  One of our partner agencies in Orange County is Mt. Sinai Seventh-Day Adventist Church.  Their food pantry is open every Wednesday from 1 p.m. -6 p.m. to help feed individuals and families in need. They are one of our larger agencies, and they serve over 1000 individuals each month from their pantry.  We talked to Amy Walker from Mt. Sinai Seventh Day Adventist church for a success story, and she shared their Thanksgiving experience with us.

This year for Thanksgiving, the volunteers at the church were able to feed 2,501 of: Orlando’s low income residents, disabled, and the senior citizen, and homeless population in the Parramore district with a unique mobile outreach concept. Reaching out this way is particularly effective for those who have difficulty making it to a food pantry.

“Most of the people we were able to feed were because we knocked on their door. Some of the people we saw were amputees or blind and the rest was mostly senior citizens. The majority of them were in no condition to come out of their homes and stand in line especially in the rain. We had to go to them!” says Pastor Herman L. Davis.

Pastor Davis and his team spent two years redesigning their Thanksgiving distribution to feed many more people. Unlike past years the church had access to two large mobile units that can fully prepare and cook upward of 10,000 hot meals at any location it’s driven too. This allowed the volunteers to go to the people that needed their care the most, rather than have individuals to find them.

After an entire day of cooking prep, the Mt. Sinai Community Outreach Volunteer team was ready for their first stop. At 1 p.m. on Thanksgiving Eve served a menu of collard greens, mixed greens, curried egg plants, turkey breast, rice and gravy, baked whole turkey and mash potatoes, which some of the food for the meals were received from Second Harvest.  And they served 900 hot meals while people waited in light rain.   Later that day the team was joined by Loving Hut restaurant who had witnessed what the volunteers were accomplishing and wanted to join in and help. Loving Hut  prepared an additional 200 vegetarian meals consisting of egg rolls, rice, and vegetables.

On Thanksgiving Day a three man team; Pastor Davis, Ken Unick, and Dave Worrell distributed another 700 hot meals donated by the Salvation Army to the Maxwell Terrace community which are both partner agencies of Second Harvest Food Bank. A third wave of volunteers went out again on the Sunday immediately following Thanksgiving Day and fed an additional 501 people. While this initiative had been planned well in advance the outcome is still unbelievable.

The volunteers have returned to their bi-weekly Wednesday food distributions from 1 p.m.-5 p.m. where they package a week’s worth of groceries for the public at the church located at 2600 Orange Center Blvd. Orlando, FL 32805. “Mt. Sinai is full of compassionate people who are dedicated to touching the individual lives of the community, these volunteers are a blessing and serious about the impact of our outreach,” says member Timotheie Aurelien.

Erin Gray
Agency Relations Manager

Scouting for Food was this past Saturday November 14th and with the help of Boy Scouts, volunteers, and Second Harvest staff, we were able to collect over 180,000 pounds of food at our Brengle Warehouse in Orlando. Second Harvest Food Bank receives a portion of what Scouting for Food collects in Central Florida. We are grateful to be part of this wonderful event.

The Boy Scouts would bring truck loads of bags they had gathered from the houses in different neighborhoods to our collection sites. Then the sites boxed up the donations for distribution the following Monday.

Photos taken from one of our collection sites:

Photos taken by: Occasional Photo

After the food was collected and boxed up it was sent to our warehouse on Brengle Avenue in Orlando so that our Partner Agencies that have Emergency Food Pantries in the Orange and Seminole Counties could receive the food and distribute to their clients. The following Monday always looks like a caravan all lined up at our docks ready to go fight hunger in their neighborhood.

On Monday, November 16th the food was ready for pick by the agencies.  On a typical day we service about 25 agencies. This past Monday, our warehouse went into overdrive to serve over 164 agencies. We had as many as five agencies every 15 minutes.  Each agency vehicle’s shock absorbers got a workout as vans, trucks, and a couple compact cars were loaded up.

We were also very lucky that we had received a very large shipment of Sweet Potatoes so quite a few of the partner agencies received about a pallet or so to distribute along with the food drive. 

The Thanksgiving holiday is approaching and with food received from the Scouting for Food our Partner agencies will be able to distribute and help more families this season.

Erin Gray
Agency Relations Manager
egray@foodbankcentralflorida.org

This past Saturday our Benefits Connection food stamp outreach team participated in an large scale workshop and information session for homeowners facing foreclosure.

 Hundreds of people attended the event organized by the state of Florida and many of them were able to find assistance with our team.

Many people are surprised with the face of hunger in our community. Many of the families and individuals we help are employed, yet unable to make ends meet. Layoffs, cutbacks, and medical emergencies are making it more and more challenging for people to provide food to their family.

Because of these economic challenges, our Benefits Connections team has been asked to participate in more and more unexpected outreach events. This month alone we’ll be providing outreach at large businesses, libraries, resource fairs, and schools. This is above and beyond the community centers, church pantries, and nonprofits that we normally provide help to.

If you’re interested in learning more about our Benefits Connection program (or are interested in one of those awesome Second Harvest toast shirts our team is modeling) please contact me.

For more information about where our Benefits Connection Team will be at during the rest of the month, please call our main number 407-423-7333.

Brady Koch
Director of Agency Relations & Programs
bkoch@foodbankcentralflorida.org