June 23, 2010

2010 Customer Service Survey: Identifying Opportunities to Build Capacity

Author: Brady Koch

I continue to review the responses that have been returned for the Customer Service Survey and want to share more results with you.

One of the main reasons we have our ADEPT program is to provide our agencies with opportunities to learn more about building the sustainability and outreach of their agencies. In order to assess our focus areas we asked you what was your biggest barriers to distributing more food.

Here’s the results:

Question 9: What are some of the issues that limit the amount of food you receive from Second Harvest?

All the Time= 1
Sometimes = 2
Rarely= 3
Never= 4

Transportation                                     3.15

Volunteer/Staff Availability                    3.18

Fundraising/Revenue shortfalls              2.54

Lack of dry storage space                    3.01

Lack of refrigerator/freezer space          2.83

Availability of appointment times           3.28

Warehouse hours of operation              3.46

 

Brady Koch
Director of Agency Relations & Programs

June 17, 2010

Summer of Hunger Article

Author: Brady Koch

We’re entering our second week of the Summer Food Service Program and are starting to see children lining up at our lunch sites. It’s certainly a good thing that these kids in need are able to locate and travel to a feeding site, but it’s also a raw reminder of the state of childhood hunger in our community. Unfortunately it’s a problem that all communities across the United States are facing.

AOL News published an article that provides a comprehensive look at our children that are out of school and out of food. The nationwide challenges detailed in the story are mirrored here in Central Florida

Record Number of Kids Facing Summer Of Hunger

 WASHINGTON (June 16) — With the school year ending in communities across America, more than 16 million children face a summer of hunger.

While classes were in session, they relied on free or discount cafeteria meals subsidized by the U.S. Department of Agriculture. But they will not be reached by the patchwork summer food programs financed by the USDA, which feed fewer than one in five of the total number of kids poor enough to qualify.

The children caught in the gap will likely spend the next few months cadging leftovers from neighbors, chowing down on cheap junk, lining up with their families at food banks that are already overmatched or simply learning to live with a constant headache, growling stomach and chronic fatigue. When school rolls around again in the fall, they will be less healthy and less ready to learn than their peers.

The problem is not new, of course, but indicators for a crisis are lining up. Federal studies show that “food insecurity” for children peaks during summer, said USDA spokeswoman Jean Daniel, adding, “That’s a cutting-edge research term for hunger.” Demand for food stamps is already up. Demand at food banks is already way up. Donations, however, are down.

Read complete article.

June 15, 2010

Customer Service Survey 2010: Client Frequency

Author: Brady Koch

We’ve just completed our Customer Service Survey of our 600+ partner feeding programs. We use this tool to evaluate our service to the feeding programs who access our warehouse. It helps us make certain that we’re acting as good stewards to all of the donations that the community provides to us.

There was so much participation, that the amount of data we have to sort through is amazing. Over the next couple of blog entries, I’ll share with you some of the results of our survey so that everyone can benefit from the project.

When a new agency joins the food bank they often times ask how often they should distribute food. We encourage these new feeding programs to contact some of our veteran partner agencies to find a distribution frequency that is best for them.

We would hope that all of our partners have a sustainability plan that makes certain that they are able to fight hunger in the long run. Overall we encourage them to set some kind of limit so as not to overburden your volunteers and budgets.

Here’s what the results of our survey told us:

Question 4a: How often can clients come to your pantry?

Once per month                      38%
Once per week                        23%
Twice per month                      12%
As Needed                              10%
Once every two months             4%
Other                                      13%

Look for more survey results in the coming weeks.

Brady Koch
Director of Agency Relations & Programs

June 15, 2010

Taste of the Nation Rolls On

Author: Maria Diestro

Michele Byington is one of the co-chairs of Share Our Strength’s Taste of the Nation Orlando event. We recently asked her to write about her experience and what Taste of the Nation means to her.

When I first saw the statement NO KID HUNGRY, I could have pictured it being said by a smiling pageant contestant in a similar fashion to wishing for world peace. After indoctrinating me into the information & data supplied by Share Our Strength, an organization focused on ending childhood hunger, I’ve now realized the goal is overwhelming.

Founded 25 years ago by a dynamic brother & sister duo, Share Our Strength reaches out to provide funding via grants, education and access to programs for those in need. After personally attending many galas & fundraising dinners for all kinds of charitable organizations I realized that I couldn’t gain the passion necessary to really help. Then along came Taste of the Nation.

With 17 Million children facing the insecurity of not knowing where their next meal may be, I finally felt the tug and the passion to help. Funding and finding basic needs for people should be easy but hearing that kids are hungry and that families make decision to pay the mortgage or groceries is frightening.

It also helped that I received a tap on my shoulder from a family friend, Brent Trotter, President & CEO at the Coalition for the Homeless of Central Florida. This tap was asking me to help chair the Taste event locally in Central Florida. It was certainly scary to take on the task of an event that was approaching it’s 21st year in existence while continuing to do my own job as a Private Banker with Regions Bank.

Our Central Florida has one of the longest running Taste events and continues to build alliances between our community partners, sponsors, patrons & the dedicated chefs with a common goal to raise money to help with the children in our own neighborhoods. This year’s event was another success due to the commitment from dedicated committee volunteers serving with me to orchestrate the event details, while mindful to the mission at hand to help the kids in need and risk of food insecurity.

We are also blessed to work with two amazing local beneficiaries: Coalition for the Homeless of Central Florida and Second Harvest Food Bank of Central Florida.

The event has long been supported by Darden Restaurants through sponsorships, patrons, decor and fabulous food. Darden was joined this year by Orlando World Center Marriott who graciously hosted the event with an amazing display of hospitality. Other corporate sponsors included Disney, AirTran Airways, Regions Bank, Hilton Grand Vacations, Randy E. Schimmelpfennig, Jeanie C Linders Fund, AT&T, Orlando Regional Healthcare, Universal Nissan, KPMG, Massey Communications, BrightHouse Networks, Fields BMW/Minicooper and Rosen Hotels & Resorts.

The crowd of nearly 2,000 were entertained by a local band 3 Bucksworth, theatrics of 2nd Nature Productions and the culinary talents of Central Florida’s best and brightest chefs. As the amazing night closed out our committee could feel very proud of their efforts as the event in total raised $156,000 which will add to the $1.6 million raised over the previous 20 years to support the basic essentials in our community.

Due to economic climate resulting from the “great recession” the needs have increased and for the first time at Second Harvest those that had willingly given in prior years were applying for assistance. Our committee members were given a framed quote reminder to thank them for their help and support. The quote: Nobody can do everything but everyone can do something ~Author Unknown.

If you’ve got something to give to help end childhood hunger we need you on the committee for 2011!

Michele Byington, CFP®
Vice President
Regions Bank

June 10, 2010

My Volunteer Experience at Jewish Family Services

Author: Greg Higgerson

Today I had the privilege of getting my hands dirty and working up a sweat as a volunteer at the Dave Pearlman Food Pantry at Jewish Family Services of Greater Orlando (JFS).  

To take nothing away from the fine work of the more than 600 partner feeding programs to whom our Food Bank distributes food each year in Central Florida, I have always been enormously impressed with the work of JFS.   Led by a true humanitarian, Barry Kudlowitz, this caring group of staff and volunteers provide a place where people in crisis can get some relief.   

And not just food relief.  JFS provides a wide range of services designed to help people ‘cover their bases’ on a number of important fronts.  This kind of help is very often all a person needs to get back on his/her feet and move forward in life.

I arrived not really knowing what to expect, but quickly learned the ropes from a true veteran of JFS; a 21-year old young man named Eton (say “Ay-tahn”).  Eton has been volunteering since he was 12—that’s not a typo.  He was very knowledgeable, and explained the mixture of foods I would be packing into brown paper grocery bags.  The system was very well-thought out and organized.  Together we prepared a dozen or so bags of food, and Eton’s shift came to a close.  He bid me farewell, and left me to fend for myself.  

 After only a few minutes, the first intercom buzzer went off and a voice on the wall said “I need two sets plus government.”  That meant two sets of the normal “two bag” portion for families, plus some of the USDA government commodity food they had on hand.  Each bag also contained some frozen protein (chicken or beef) and frozen bakery products.  I quickly hustled these items to the lobby in a shopping cart, where a young couple with a baby were waiting.  With many thanks from them, I helped carry their bags to the car.  

As I returned to the pantry room, I reflected how bare the shelves of the small room seemed.  JFS’s van driver, Jerry, picks up a vanload of food once a week (on Thursdays) from Second Harvest Food Bank to restock the shelves.    Around noon, the weekly bounty arrived.  I helped Jerry unpack approximately 3,000 pounds of canned vegetables, fruits, soups, stews, pastas, frozen meat and fish, noodles, cereal.   

While he worked to re-stock, I was called upon several more times for bags to the lobby.  I was struck by how “normal” and everyday folks the people who received the food were.  And also by how grateful they were to receive the help.

I went back to packing more bags.  Remembering what Eton had taught me about packing each bag earlier in the day, I found myself almost desperate in my temptation to break the rules and add a few more cans, a few more boxes, a little more meat to each of the bags I was packing.  In my head I knew that doing so would deplete the pantry more quickly than they could replenish it, but my heart wanted to do it just the same.  I decided to respect the rules so that the food could last.   (Note to self:  This community needs LOTS MORE donated food!)

I walked away appropriately tired, and greatly moved.  I was grateful to experience a small part of the incredible work that happens at JFS on a daily basis. My sincere thanks to Barry Kudlowitz, Adrienne Cooperman, Marni Chepenik, Es Cohen, Karen Broussard, Jerry the driver, Eton, and all the JFS staff for their caring work and for making me feel valuable today. 

Keep up the good work, guys!

Greg Higgerson
VP of Development