Customer Service Survey 2010: Client Frequency

Customer Service Survey 2010: Client FrequencyWe’ve just completed our Customer Service Survey of our 600+ partner feeding programs. We use this tool to evaluate our service to the feeding programs who access our warehouse. It helps us make certain that we’re acting as good stewards to all of the donations that the community provides to us.

There was so much participation, that the amount of data we have to sort through is amazing. Over the next couple of blog entries, I’ll share with you some of the results of our survey so that everyone can benefit from the project.

When a new agency joins the food bank they often times ask how often they should distribute food. We encourage these new feeding programs to contact some of our veteran partner agencies to find a distribution frequency that is best for them.

We would hope that all of our partners have a sustainability plan that makes certain that they are able to fight hunger in the long run. Overall we encourage them to set some kind of limit so as not to overburden your volunteers and budgets.

Here’s what the results of our survey told us:

Question 4a: How often can clients come to your pantry?

Once per month                      38%
Once per week                        23%
Twice per month                      12%
As Needed                              10%
Once every two months             4%
Other                                      13%

Look for more survey results in the coming weeks.

Brady Koch
Director of Agency Relations & Programs

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